C O N T A C T

Have any questions or concerns? 

I'm always ready to help!

S H I P P I N G  P O L I C Y

Please read carefully

 

  • For all custom work you will receive an invoice that is required to be paid up front. The invoice includes; the cost of the painting as well as the shipping charges.

 

  • Custom work can take up to 2 months for completion, unless otherwise stated.

 

  • There are NO REFUNDS after a purchase has been made. 

 

  • Please allow 7 days for your painting to be processed, wrapped and shipped out. 

 

  • Once paintings are shipped you will receive a tracking number where you can track your scheduled delivery via USPS.com or UPS.com

 

  • It is YOUR responsibility to track your package and contact your local post office if your package has not arrived by it's due date.

 

  • Unpaid invoices (if you have one) will be cancelled out within 7days.

 

  • Damaged goods delivered in the possession of mail carrier requires actions taken up with that carrier (ex. UPS, USPS). Absolutely NO REFUNDS.

  • Standard insurance for shipping comes with each order however, I highly suggest getting full covered insurance. If you decline full coverage please understand that you are taking the chance and it is not my responsibility if goods are damaged.

STAY CONNECTED

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NEED ASSISTANCE?

PastelRae@gmail.com

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